Customer satisfaction is a daunting task for any service provider. TRTS (Technohaven Reservation & Ticketing system) is designed to help organizations, their employees, clients and partners in earning unqualified customer satisfaction in today’s economy. TRTS e-service platform delivers the solutions, services and technologies to obtain the capabilities that optimize booking and selling through multi-point distribution system and provide clients transparency & speed in the availability of services.

How TRTS can serve your needs

A businessman wants to plan his train journey from his city to another for a two day business trip followed by another trip to a third city and back to his home. This needs three separate journeys on separate days. The gentleman wants to book his ticket from his office. This is the need of the time.

A standard web enabled seat reservation ticketing system can assure his business trip within several mouse clicks from his Desktop PC in the office or bedroom. This way he becomes tension free from multiple bookings and saves time for himself and the transport operator. TRTS provide exactly these facilities for the passenger.

TRTS provides on the spot (POS) and remote (through internet and its dedicated WAN) bookings for the journey. Its point of sale (POS) module provides quick auto printing of tickets while the digital display shows necessary information to the customer such as seat availability of the journey. This transparent system assures the client of his fair chance to travel in the peak period. The MIS module provides reports to the higher authority that tremendously improve the scope for control and planning of the existing business process and strategy. Use of the solution can save the operating expenses by at least 20%, improve the capacity utilization by at least 30% and most importantly increase the passenger volume by 50%-60% with 90% retention rate. Therefore it is TRTS that can provide the all important business edge you need.

TRTS overview

TRTS is a fully functional passenger services system which includes integrated revenue management and advanced control functions. It is Net-ready. It is designed to work in a distributed networking system but there is also a central monitoring and controlling facility. This application can be need in Railway, Road transport, water transport and Air transport seat reservation and ticketing operation. The real strength behind the success of the software is its smooth and user-friendly front-end applications with highly secured, powerful and fault-tolerant back-end database & application servers.

The software incorporates the following main modules:

Point of Sale System (POS)

System Administration (ADM)

System Maintenance (SMT)

Management Information System (MIS)

Central Monitoring System (CMS)

Internet Booking and Information System (IBS)

Point of sales:

• Seat reservation & Cancellation
• Ticket Issue & cancellation
• Refund
• Enquiry
• Operators Report
• Schedule and real time seat Displays
• Booking profile (Passenger preferences, ticketing & invoicing, seat assignment)
• Sales Statistics (Yield) & Logs
• Client Profile, Lists and Queues
• Check-in

System Administration (ADM):

• Coach/ Row Vehicle/Seat Adjustment
• Carrier/ Train/Plane rescheduling or adjustment * Route Adjustment
• Status of available ticket Seat status update/modification.
• Ticket/Booking adjustment system, Booking Files
• Enquiry
• Fair change or update or preference
• Multiple User Interfaces
• Accounting
• Inventory Management
• Revenue Management
• Message Switching, Connectivity and Interfaces
• Operation Management * Backup and Restore System
• Other Applications and Interfaces
• Database Administration

System Maintenance

• Delay time cancellation, entry
• Advance booking enquiry
• Data Backup and Restore
• Message Transmittal

MIS

• Statistical Reports
• TSR (Ticket Sales Reports) (Daily, Weekly, Monthly, Sales counter or
• shift basis)
• Occupancy data reports
• Powerful Inquiry Tools
• Real-time statistical output

Central Monitoring System

• Station wise operation monitoring
• Real-time monitoring
• Pre-emptive operational alerts d. Monitoring ticker

Internet Booking and Information System (IBIS)

• Web based information system and Email
• Reservation rules
• Web inquiry
• e-Booking
• Geographical map of the whole

How TRTS development standards benefit you

Its development standard provide the following advantages and benefit:

TRTS Advantage
Your Benefit

TRTS Advantage		Your Benefit
Network-centric architecture		Reliability System management and maintenance from central location Rapid application development Compatibility with multiple OSs.
Structured data, object and message-based databases		Response time Scalability
Component application servers		Shortened development cycles Maintenance ease Security
Ability to distribute logical servers among multiple, physical servers in a network		System availability Reduced communications costs & time Security Tailoring of POS presentations to distinct user groups.
Ability to use commodity hardware products and a range of processor types and sizes.		Reduced hardware platform costs Scalability Flexibility to use new technology as it becomes available
Ability to integrate with open systems and access devices.		Investment protection Gradual migration capability.

 

Technohaven in Automated Ticketing and reservation system

Technohaven Co Ltd started its quest for Automatic Online Ticketing and Seat Reservation system in 1992. In 1994 Bangladesh Railway (a century old state owned nationwide railway network) signed on to use this solution that was commissioned during 1994-96. Technohaven Co Ltd owned, operated and maintained the massive ticketing and seat reservation system for Bangladesh Railway since then until April 2002 when the system was finally transferred to the Bangladesh Railway. Development and operation of this system for nearly eight years resulted in high level expertise for the company in this specific field that very few organizations can match.

At Technohaven, we believe in success through determining the true needs of our clients, finding out possible solution and implement to meet the needs comprehensively. To us every client is our development partner. Therefore our strategy is to make every client successful through our involvement.

Security features

By design, TRTS inherited a multilevel security structure. The security of the software conforms to international standards and is state-of-the-art. TRTS shields the system from any unauthorized users and hackers from all around the globe. Broadly we can divide TRTS security as under:

Software level security: This security is inherited from the Operating System (e.g., UnixWare), Database (e.g., Oracle 9 i) and Application itself. These security systems will not allow unauthorized users to enter the system. They also protect it from deadly virus or other harmful unwanted programs; impose user level restrictions (e.g. an operator can not perform the functions of supervisory officers)

Physical security: TRTS also provides as option integrated smart card that stores security data on the card along with the user id/pwd to give access via smart card reader.

Encryption/firewall: TRTS employs encryption and firewall to protect reservation through internet. This security saves the software and the system from the attack of virus and hackers on the internet. There are several key features integrated with the internet security system:
A. SSL security (for remote internet client to web server)
B. Asymmetric key based encrypting using PGP from web server and application server to database server
C. Advance packet filtering firewall in DB server.

Platform

Block Diagram of Technohaven Reservation and Ticketing System

TRTS uses industry-standard computer hardware and software platforms giving the customer total freedom in choosing the appropriate platforms to suit performance needs and budgets. Typical implementations use the following platforms –

• Central server: Intel Pentium IV-based computer
• Terminal server: Intel Pentium III/IV-based computer
• Operating system: UNIX, or Linux
• Disk storage: RAID
• Database: Oracle 9i
• Front-end: PC with Windows, Unix or Linux, or Dedicated Unix Terminals
• Web interface: Platform independent web interface

These are indicative only. Customers may choose any open standard platform. The specifics of various platforms change rapidly over time as technology advances the state-of-the-art every instant